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there're all message on spine.log file

Spine Launcher 4.0.17
Esoteric Software LLC (C) 2013-2020 | http://esotericsoftware.com
Windows 10 Home China amd64 10.0


there're my spine.log

Sorry for the trouble! Do you have anti-virus software and/or a firewall enabled? If so, please make sure Spine is whitelisted. Could you post the specifications of your machine? E.g. CPU, GPU, RAM, etc.

my computer message:

sysytem Windows 10 64位 ( DirectX 12 )

CPU 英特尔 Core i5-9300H @ 2.40GHz 四核
主板 戴尔 0VFVNR ( HM370 芯片组 )
RAM 16 GB ( 金士顿 DDR4 2666MHz )
主硬盘 KBG30ZMS512G NVMe TOSHIBA 512GB ( 512 GB / 固态硬盘 )
GPU Nvidia GeForce GTX 1650 ( 4 GB )
显示器 友达 AUO24ED ( 15.5 英寸 )
声卡 英特尔 High Definition Audio 控制器
网卡 瑞昱 RTL8168/8111/8112 Gigabit Ethernet Controller / 戴尔


there's my check about http://www.esotericsoftware.com. it work.
C:\Users\qq117>ping www.esotericsoftware.com

正在 Ping www.esotericsoftware.com [139.162.66.173] 具有 32 字节的数据:
来自 139.162.66.173 的回复: 字节=32 时间=226ms TTL=51
来自 139.162.66.173 的回复: 字节=32 时间=206ms TTL=51
来自 139.162.66.173 的回复: 字节=32 时间=224ms TTL=51
来自 139.162.66.173 的回复: 字节=32 时间=209ms TTL=51

139.162.66.173 的 Ping 统计信息:
数据包: 已发送 = 4,已接收 = 4,丢失 = 0 (0% 丢失),
往返行程的估计时间(以毫秒为单位):
最短 = 206ms,最长 = 226ms,平均 = 216ms

C:\Users\qq117>ping www.esotericsoftware.com

正在 Ping www.esotericsoftware.com [139.162.66.173] 具有 32 字节的数据:
来自 139.162.66.173 的回复: 字节=32 时间=226ms TTL=51
来自 139.162.66.173 的回复: 字节=32 时间=206ms TTL=51
来自 139.162.66.173 的回复: 字节=32 时间=224ms TTL=51
来自 139.162.66.173 的回复: 字节=32 时间=209ms TTL=51

139.162.66.173 的 Ping 统计信息:
数据包: 已发送 = 4,已接收 = 4,丢失 = 0 (0% 丢失),
往返行程的估计时间(以毫秒为单位):
最短 = 206ms,最长 = 226ms,平均 = 216ms


Mario wrote

Sorry for the trouble! Do you have anti-virus software and/or a firewall enabled? If so, please make sure Spine is whitelisted. Could you post the specifications of your machine? E.g. CPU, GPU, RAM, etc.

i used to work on a piracy of spine. Maybe, there are a block on your company server to aganst my piracy. I am so sorry about my behaviour, pls help me.

Thank you for the information. All of this looks good. We have not blocked you due to piracy. Could you try running the following in CMD.exe?

C:\Program Files\Spine\Spine.com 

---

trace

Please post what's being logged in the console window.

Could you also please make sure that your anti-virus software does not block Spine? If you use an anti-virus software, please let us know which one it is.

Mario wrote

Thank you for the information. All of this looks good. We have not blocked you due to piracy. Could you try running the following in CMD.exe?

C:\Program Files\Spine\Spine.com 

---

trace

Please post what's being logged in the console window.

Could you also please make sure that your anti-virus software does not block Spine? If you use an anti-virus software, please let us know which one it is.

i use Tencent PC Manager


an anti-virus.software. i closed it before i lauched Spine.

there's


trace log:
F:\Program Files\Spine2>Spine


trace
TRACE: Home: F:\Program Files\Spine2
Spine Launcher 4.0.17 (23)
Esoteric Software LLC (C) 2013-2020 | http://esotericsoftware.com
Windows 10 Home China amd64 10.0
TRACE: Parameter:


trace
TRACE: Reading settings: C:\Users\qq117\Spine\settings\start-1.json
TRACE: Monitor: #0, 1920x1080x32bpp@60Hz

Do you have 2 displays? Your laptop display and an external display? Could you disconnect the external display?

Do you have the latest GPU drivers installed?

I'm very sorry for the troubles, we can not reproduce this on any of our machines so far, so we can only guess what might be going on.