Hello,
My company recently switched to an enterprise version of Spine and rolled it out. Most current users were able to download and start up without incident, however, there are a handful of us who's Enterprise editions will not launch. It seems to install but nothing happens when we try and start up. I am on a Windows 10 Alienware laptop. Please advise. We tried turning off all anti virus software and that doesn't do it.
Here is the error log.
Sorry, Spine has encountered a fatal error.
Antivirus software may crash Spine.
Please disable any antivirus software or safelist Spine.
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A fatal error has occurred:
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EXCEPTION_INT_DIVIDE_BY_ZERO (0xc0000094) at pc=0x00007ffae14f73de, pid=35740, tid=26916
Problematic frame:
V [jvm.dll+0x2773de]
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To report this problem please contact us at:
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S U M M A R Y
Time: Thu Jul 15 09:47:24 2021 Central Daylight Time elapsed time: 0.064333 seconds (0d 0h 0m 0s)
Host: Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz, 12 cores, 31G, Windows 10, 64 bit Build 17134 (10.0.17134.2145)
JVM: OpenJDK 64-Bit Server VM (11.0.1+GA, mixed mode, tiered, compressed oops, , compressed class ptrs, g1 gc)
T H R E A D
Current thread (0x00000223b9c1e5f0): JavaThread "Unknown thread" [_thread_in_vm, id=26916, stack(0x000000373cc00000,0x000000373cd00000)]
Stack: [0x000000373cc00000,0x000000373cd00000], sp=0x000000373ccfe830, free space=1018k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x2773de]
V [jvm.dll+0x1c9bc9]
V [jvm.dll+0x1be634]
V [jvm.dll+0x358b7f]
V [jvm.dll+0x1ccbf3]
V [jvm.dll+0x51706b]
V [jvm.dll+0x517f06]
V [jvm.dll+0x518822]
V [jvm.dll+0x51661b]
V [jvm.dll+0x5615d4]
V [jvm.dll+0x5627d8]
V [jvm.dll+0x2fb5e7]
V [jvm.dll+0x543f05]
V [jvm.dll+0x3371aa]
V [jvm.dll+0x338841]
C [Spine.exe+0x40a6]
C [Spine.exe+0x9a99]
C [Spine.exe+0xcdce]
C [KERNEL32.DLL+0x14034]
C [ntdll.dll+0x73691]
siginfo: EXCEPTION_INT_DIVIDE_BY_ZERO (0xc0000094)
Registers:
RAX=0x00000000fffffff4, RBX=0x000000373ccfea40, RCX=0x00000223ba5db280, RDX=0x00000000ffffffff
RSP=0x000000373ccfe830, RBP=0x00000223ba5da300, RSI=0x0000000000000000, RDI=0x000000373ccfe8d0
R8 =0x000000000000000c, R9 =0x0000000000000000, R10=0x00000000fffffff4, R11=0x00000223d18000e0
R12=0x00000223ba588a10, R13=0x00000223ba5db0f0, R14=0x00000223ba5db410, R15=0x000000000000000c
RIP=0x00007ffae14f73de, EFLAGS=0x0000000000010293
Top of Stack: (sp=0x000000373ccfe830)
0x000000373ccfe830: 0000000000000000 0000000000000000
0x000000373ccfe840: 00000223d1340000 000000373ccfe8d0
0x000000373ccfe850: 00000223b9c1e5f0 00000223ba5db0c0
0x000000373ccfe860: 00000223d13400f8 00007ffae1449bc9
0x000000373ccfe870: 000000373ccfea40 00000223ba5da300
0x000000373ccfe880: 0000000000000000 000000373ccfea40
0x000000373ccfe890: 00000223d1800510 0000000000000000
0x000000373ccfe8a0: 00000223ba5db280 0000000000000000
0x000000373ccfe8b0: 00000223d13400f8 00000223d1800058
