A couple of years ago, we purchased some pro licenses, but we later sold the domain name and have now realized that the licenses were registered under that domain. Is there any way to recover those licenses? I have one license installed and working, but I can’t find the email or documentation for the others. The only clue I have is the username visible on the loading screen. What should we do?
LOST EMAIL licence
To recover your Spine licenses, you should contact Esoteric Software directly via email at [contact@esotericsoftware.com](mailto:contact@esotericsoftware.com). Provide them with any information you have, such as the username visible on the loading screen, and any proof of purchase you might have, like transaction numbers or bank statements. They will be able to assist you in recovering your licenses even if the original email domain is no longer accessible.
CrankyCat As Spinebot answered, we provide support for licenses via email, so please email us with proof of purchase of the license: contact@esotericsoftware.com